CERTIFIED n8n and Make

Tech VA and AI Automation Specialist

Creating efficient workflows and AI automations for modern businesses.
Designed, built, and refined to solve practical operational problems.

Reduce repetitive manual tasks

Clear, documented automation workflows

Systems designed to scale as you grow

John Peter Muñoz - Automation Specialist

Cluttered Systems?

Projects

New Lead Automation

Automatically assigns leads from site forms, Facebook ads, or surveys to available sales representative, sends instant thank-yous, and add them in the pipeline.

Intelligent Follow-Up Sequence

A long-term automated drip campaign designed to maintain lead engagement through timed email touches, ensuring consistent communication without manual effort.

Automated Lead Re-engagement

A reactive workflow that triggers when a customer replies. It automatically stops nurture sequences to prevent spamming, updates the CRM opportunity status, and alerts the sales team.

Appointment Confirmation & Reminders

A complete booking nurture sequence that sends immediate confirmations and multi-step reminders (email and SMS) at 24-hour and 1-hour intervals to reduce no-show rates.

Cancelled / No-Show Follow Up

Re-engages missed appointments by updating the CRM, stopping old sequences to prevent overlap, and sending automated SMS/Email follow-ups to re-book.

Recruitment Funnel and Dispatcher

AI-driven intake that scores resumes and routes candidates by role. Workflows execute CRM logging, acknowledgments, auto-rejection, and full internal referral tracking.

Multi-Path Lead Actions

Advanced lead routing that intelligently splits leads by status and executes customized workflows including folder creation, email sequences, and task management.

Smart Lead Engagement Inbox

Intelligent email automation system that captures leads from Gmail, enriches data with AI insights, manages CRM records, and orchestrates multi-step engagement workflows.

SDR with CRM Management (VAPI)

Sales development automation platform featuring AI-driven upsell call launching and real-time CRM synchronization with call summaries and lead tracking.

Weather Outlook plus Daily Insight

Automated content generation system combining real-time weather data with AI-generated inspirational quotes, creating and publishing daily social media posts.

DM Chat Bot with Calendar Integration

Advanced chatbot system that manages customer inquiries, booking requests, and calendar synchronization with AI-powered responses and multi-platform integration.

AI Receptionist Home Services (Retell)

Voice-based AI receptionist system handling job inquiries, appointment scheduling, emergency cases, and post-call analysis with intelligent routing and SMS notifications.

Smart Gmail Attachment Processor

Automated email attachment processing system that analyzes file content, generates metadata, uploads to Google Drive, and sends intelligent summary emails.

End-to-End Lead Nurture Cycle

Lead management workflow with email validation, lead qualification, decision-making logic, campaign management, and conversion tracking across multiple channels.

Xero Transaction Export to Asana

Accounting automation system that fetches transactions from Xero, processes and formats data, and generates comprehensive CSV reports attached to Asana project tasks.

GoHighLevel...

A complete GoHighLevel funnel setup for service businesses. It uses custom landing pages and automated workflows to turn more visitors into leads while using optimization tools to help reduce missed appointments.

Vercel v0...

Full modular website built with v0 — featuring responsive layouts, mobile-friendly, reusable sections, conversion-focused components, smooth animations, and optimized performance for rapidly creating modern websites.

Retell AI...

Voice-based AI receptionist system that handles customer inquiries, schedules appointments, manages emergencies, and provides comprehensive post-call analysis with intelligent call routing and SMS notifications.

Shopify...

E-commerce store management covering product listings, inventory handling, order processing, theme adjustments, basic automations, and performance-focused optimization to keep the store running smoothly and efficiently.

Apps Script...

Streamlined billing workflow using Google Apps Script that pulls client data from Sheets, generates invoices from a custom Doc template, emails them automatically, and sends follow-ups for unpaid invoices.

Journey

Present

Workflow Automation Specialist

Freelancer

•Building workflow automations using GHL, Zapier, Make, and n8n.
•Integrating API's, error handling, and multi-step automations.

2023–2025

Inbound Sales Chat Support

Comcast / Startek

•Assisted Xfinity Prepaid customers with setup and activation.
•Escalated issues and promoted tools for better experience.

2021–2023

Customer Service Representative

Comcast / Startek

•Troubleshot connectivity and assisted with refills and transfers.
•Processed refunds and account setup for seamless service.

2020–2021

Payment Data Entry Clerk

Capital One / iQor

•Validated payment checks and managed precise records.
•Organized and maintained transaction data in spreadsheet.

2019–2020

Technical Support CSR

VXI / AT&T

•Guided customers with internet, mobile, and TV concerns.
•Facilitated setup processes and resolved technical issues.

Services

Marketing AutomationCreating automated campaigns, follow-ups, and customer journeys that consistently capture, nurture, and re-engage leads across channels.

Workflow AutomationDesigning and implementing reliable workflows that reduce manual effort, connect software tools, and streamline internal operations end-to-end.

AI Systems & IntegrationApplying AI to business workflows—including chatbots, voice agents, inbox automation, and decision logic—without unnecessary complexity.

Tools I Use

Testimonials

“John excels at handling escalated issues with professionalism and speed. Their commitment to improving our knowledge base was a significant asset to the entire customer service team.”

Vanessa Dungo

Supervisor at Startek

Connect with Me

Ready to automate your workflows and boost productivity? Use the scheduler below to book a quick discovery call and let's discuss how I can help streamline your business processes.

John Peter Muñoz